Frequently Asked Questions


ROGAINE® products are the first FDA-approved topical treatment that is clinically proven to help regrow hair. ROGAINE® products also help to reverse the progression of hereditary hair loss.

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The exact mechanism for ROGAINE® products is uncertain, however researchers believe that ROGAINE® products work in part by enlarging the hair follicles and reversing the "miniaturization" process. This miniaturization of the hair follicles is a characteristic of hereditary hair loss and can be impacted by hereditary, hormonal and age factors.

By enlarging the miniaturized follicles, the growth phase of the hair cycle is prolonged, allowing the hair to become longer and thicker looking. And with more follicles in the growth phase at the same time, your hair coverage will start to look thicker, too.

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  • Does ROGAINE® work for receding hairline?
  • ROGAINE® is approved for men experiencing gradual thinning or gradual hair loss on the top of the scalp. It is not intended for frontal baldness or receding hairline.

  • Does ROGAINE® work for beards?
  • ROGAINE® for beards has not been tested in clinical trials.

  • Does ROGAINE® work on eyebrows?
  • ROGAINE® for eyebrows has not been tested in clinical trials. Directions specifically state to avoid contact with eyes.

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It may take at least 4 months for results to be seen, and your results and success may depend on the proper application and dosage.

There are a few signs to look for that let you know ROGAINE® products are working. During the first few weeks of use you may see a temporary increase in hair shedding. This is a good sign and means that the new growth cycle is beginning, and the lost hairs are making way for the new, healthy ones.

Eventually, new growth will appear. The earliest hair growth you see may be soft and downy, but continued treatment will produce new hair with the same consistency as the other hair on your scalp.

Remember, not everyone responds to ROGAINE® products and individual results will vary. If hair loss continues after 2 weeks or if you do not see any results after 4 months, speak with your doctor.

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Hereditary hair loss is a lifelong condition requiring continuous use of ROGAINE® products. Make it a part of your daily routine - just like brushing your teeth. Apply directly to your scalp - everyday as directed.

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Continued use of ROGAINE® products is needed to maintain hair regrowth. While our clinical studies did not go beyond 48 weeks, there is no limit on how long you may use ROGAINE® products.

If you stop using it, the normal hair loss process will start again. You will probably lose your newly regrown hair within 3 to 4 months and will look the way you looked before using ROGAINE® products, so you'll want to make ROGAINE® products part of your daily routine.

If you miss 1 or 2 doses of a ROGAINE® product, however, just continue with your next regular dose. We do not recommend that you try to make up for missed doses, and 1 or 2 days of not using ROGAINE® will not affect your long-term hair regrowth as long as you resume regular use.

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To properly open your container of ROGAINE® Foam, follow these steps:

  • Use the thumb and forefinger of one hand to hold the white plastic ring securely (you'll find the white plastic ring around the neck of the container, just below the translucent cap).
  • While holding the ring in place, use your other hand to twist the translucent cap until the arrow on the white plastic ring lines up with the arrow on the translucent cap.
  • Tilt cap back and pull off cap.

To properly close the container:

  • Place cap on container
  • Snap into place
  • Be sure arrows do NOT line up so the cap remains child resistant.
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For most people, ROGAINE® can be easily added into your existing hair care routine. To make the most of your hair regrowth treatment, check out our How to Use ROGAINE® page for application directions, tips and tricks.

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  • Some people may experience a dry, itchy scalp and irritation of the treated area. This is more common with the solution than foam. Stop using and ask a doctor if irritation persists.
  • Some people have experienced changes in hair color and/or texture.
  • ROGAINE® Foam products contain alcohol, which can cause burning or irritation of the eyes or sensitive skin areas. If any ROGAINE® Foam accidentally gets into these areas, rinse with large amounts of cool tap water.
  • Infrequent cases of unwanted facial hair have been reported. If you develop unwanted facial hair while using a ROGAINE® product, stop use and see your doctor. Any unwanted hair will usually disappear when use of the product is discontinued.
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To our knowledge, there are currently no known drug interactions associated with medications taken by mouth and the use of ROGAINE® products. You should not use ROGAINE® products if you are using other topical medicines on the scalp.

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Ask a doctor before use if you have heart disease.

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Rosemary oil is a popular non-medicated option to try and boost hair regrowth. To avoid scalp irritation or minimize the effectiveness of minoxidil, it is not recommended to use the two together.

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The most common cause of hair loss is hereditary hair loss (androgenic alopecia), also known as male and female pattern hair loss. This is mainly influenced by genetic factors.

As well as hereditary hair loss, there are also other types of hair loss. Learn about the different types of alopecia to help identify why you may be experiencing thinning or balding.

Other factors that can affect hair loss include stress, hormones, underlying illness, crash diets or even tight hairstyles. If you’re worried about why you’re noticing more hair loss than usual, it’s worth seeing a doctor to rule out any underlying health issues.

It’s worth noting that while exposure to the sun will not make hair thinning worse, it’s always a good idea to protect your scalp and hair from the sun’s UV rays.

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In men, hair loss is characterized by a receding hairline and a gradual disappearance of hair from the crown (vertex). In contrast, women generally experience a general thinning of the hair, with the most extensive hair loss occurring on the top of the head and along the part.

Thinning hair from hereditary hair loss is completely common and something that both women and men can experience as early as their 20s. While prevalence varies, hereditary hair loss affects about 1 in every 4 women and 1 in 2 men by age 50, and becomes more common with age.

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Women’s ROGAINE® 5% Minoxidil Foam is a once-daily hair regrowth treatment indicated and labeled specifically for women. FDA approval was based on the safety and effectiveness profile demonstrated in clinical studies of once-daily use in women experiencing Female Pattern Hair Loss.

In contrast, Men’s ROGAINE® Foam is a twice-daily hair regrowth treatment indicated and labeled specifically for men. FDA approval was based on the safety and effectiveness profile demonstrated in clinical testing of twice daily use in men experiencing Male Pattern Hair Loss.

As always, we recommend following the labeled dosage when using any ROGAINE® Minoxidil product.

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Unwanted hair growth has been reported on the face and other parts of the body with ROGAINE® use. The unwanted hair growth may be caused by the transfer of Women’s ROGAINE® products to areas other than the scalp, by absorption into the circulatory system of low levels of active ingredient, or by a medical condition not related to the use of Women’s ROGAINE® products.

If you experience unwanted hair, discontinue using Women’s ROGAINE® products and see your doctor for recommendations about appropriate treatment. After stopping use of Women’s ROGAINE® products, the unwanted hair (if caused by the use of Women’s ROGAINE® products) should go away over time. You can take steps to decrease the chances for unwanted hair growth:

  • Limit the application of Women’s ROGAINE® product only to the scalp
  • If you use the hands to apply Women’s ROGAINE® product, wash your hands thoroughly afterwards
  • Allow sufficient drying time before going to bed (usually 2 to 4 hours before going to bed after applying Women’s ROGAINE® products).
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Do not use ROGAINE® products if you are pregnant or nursing.

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Standard Shipping Orders placed by 2PM EST will typically be shipped out of our warehouse in 1-2 business days. Your credit card will not be charged until your item has shipped.

ROGAINE® brand accepts the following forms of payment:

  • PayPal
  • Visa
  • Mastercard
  • Discover
  • American Express
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Standard Shipping rate for ground shipping is $7.95, unless otherwise stated. Due to the special handling required to ship ROGAINE® products, we are unable to offer priority or expedited shipping at this time.

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Items typically ship by UPS or USPS ground, and will arrive 7-10 business days after shipping from our warehouse.

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Promotions or discounts may be activated or redeemed via one of the following methods, depending on the individual promotion or discount:

  • Promo codes - you may enter your code to have a discount/offer applied at checkout.
  • Site links - certain web links automatically add products to your cart, with a promotion or discount automatically applied. You will see these discounts reflected in your Shopping Cart and at Checkout.
  • Auto apply - certain discounts will be automatically applied, simply by visiting the site. You will see these discounts reflected in your Shopping Cart and at Checkout. We will generally feature them on the homepage, as well.

Please note that promotions and offers cannot be combined, unless otherwise stated. The makers of ROGAINE® reserve the right to change or discontinue promotions at any time.

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You can check on the status of your order by clicking here.

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In order to maximize your results for healthy and thicker-looking hair, it's important to use ROGAINE® products twice a day every day. That's why we developed the ROGAINE® Subscribe program - it's a quick, easy, and convenient way for you to always have ROGAINE® products ready for your daily regimen.

ROGAINE® Subscribe program is available on all ROGAINE® products. With every delivery, we will charge your credit card and ship you an additional set of products based on your delivery selection, right to your door - it's that simple. There's no obligation, and you can cancel at any time. Best of all, ROGAINE® Subscribe program saves you 20%!

For complete terms and conditions, please click here.

To manage/view your Auto Delivery subscription, including adjusting your next order date, putting future shipments on hold, or canceling, please click here.

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Please note that the ROGAINE® brand currently does not ship orders to APO/FPO addresses or P.O. Boxes.

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Please note that ROGAINE® brand currently does not ship orders to Alaska, Hawaii, and Puerto Rico.

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ROGAINE® brand is part of a larger company with physical locations nationwide. ROGAINE® is required to collect applicable state and local sales tax on orders shipped to states where we have a physical presence. Taxes apply to most merchandise, but some states exclude certain items, like food products. Some taxing authorities also require the taxable amount to include any shipping and handling charges, while others charge sales tax only on merchandise. We are required to follow the rules of each state. Your final order will include the appropriate state and local taxes. Qualifying States: AL, AZ, AR, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI.

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Returns are easy and convenient. You may return or exchange any unopened product cartons within 30 days of purchase for a refund or exchange, less original shipping and handling charges. Shipping costs will not be reimbursed by the makers of ROGAINE® unless there was a shipping error or product damage.

If you purchased a 6-month or 12-month supply, you must return the entire supply (unopened and unused) within the first 30 days after purchase for a refund or exchange.

If you have a return or exchange, please contact the ROGAINE® Customer Care Center at 1-855-839-3838.

ROGAINE® product shipments require special handling by FedEx, UPS, and USPS carriers. This is designated by the "ORM-D" label affixed to the box in which you received your shipment.

Please ensure that you have the ORIGINAL FedEx, UPS, or USPS box that was shipped to you, in order to facilitate your return.

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Please call us right away at 1-855-839-3838 if your order arrived damaged or if a packaging error occurred. Please provide us with your order number, name, address, and a description of what happened. We will provide instructions on what to do next. If a replacement item is in stock, we will ship it to you immediately.

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Contact Us by Email

Click here to send us a message and we will get back to you within 48 hours.

Contact Us by Phone

For inquiries related to product usage, ingredients, product complaints or issues as well as company information, corporate sponsorships, donations, and policies please call: 1-800-764-2463 (9AM - 5:30PM EST).

For inquiries related to online shopping, orders, billing, shipping, website navigation, general product information, bulk purchase & resale, and offers & promotions, please call: 1-855-839-3838 (9AM - 5:30PM EST).

If you have a medical emergency or if you need specific medical advice, you should contact your primary healthcare provider, poison control center, or your local emergency room.